E0018

An event was refused because the service is stopped or its account is held.

Erroneous example:

$ curl -X POST https://api.crabtalk.ai/services/you/inbox/webhooks/hook ...
{"error":"you/inbox is stopped","explain":"E0018"}

A webhook or Stripe event doesn't run on a service that is stopped, or whose account is held. The tool didn't run, and the refusal counts in crab usage as refused.

To deliver it:

• A stopped service: crab start <service>.
• A held account: settle what holds it on the account's Billing page.
• Have the sender retry once it runs. Stripe retries on its own; another sender retries as it documents.